Privacy Policy

Effective Date: August 2026

Welcome to XEN-HEX Chemicals (“XEN-HEX”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely.

This Privacy Policy explains how we collect, use, and protect your information when you visit xen-hex.com or purchase our Household Cleaners and Car Cleaners (Shiners & Restorers).

1- Information We Collect

When you place an order or contact us, we may collect:

  • Full Name
  • Phone Number
  • Delivery Address
  • City and Province
  • Email Address (if provided)
  • Order Details
  • Communication history with our customer support

We do not collect debit or credit card information because we currently offer Cash on Delivery (COD) only.

2- How We Use Your Information

Your information is used to:

  • Process and deliver your order
  • Confirm your purchase
  • Provide customer support
  • Respond to inquiries
  • Improve our products and services
  • Notify you about promotions or new product launches (if applicable)

3- Cash on Delivery (COD)

XEN-HEX Chemicals currently accepts Cash on Delivery (COD) throughout Pakistan.

Payment is collected only when your order is delivered.

4- Information Sharing

We do not sell, rent, or trade your personal information.

We may share necessary information only with:

  • Courier and logistics partners
  • Government authorities when legally required
  • Service providers helping us operate our website

5- Data Security

We use reasonable technical and administrative measures to protect your personal information against unauthorized access, misuse, or disclosure.

Although we strive to protect your data, no online transmission is 100% secure.

6- Cookies

Our website may use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic

You may disable cookies through your browser settings.

7- Marketing Communications

If you subscribe to updates, we may occasionally send promotional emails regarding:

  • New products
  • Discounts
  • Special offers

You may unsubscribe at any time.

8- Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

9- Children’s Privacy

Our products are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10- Changes to This Policy

We may update this Privacy Policy at any time. Changes become effective once published on our website.

11- Contact Us

If you have questions regarding this Privacy Policy, please contact:

XEN-HEX Chemicals

Website: xen-hex.com

Email: marketing@xen-hex.com

Country: Pakistan